FAQ

Your questions, answered

Everything about booking, payments, airport pickups, vehicles and our policies.

General

Airport transfers, private hire (hourly/daily), long-distance travel, VIP transport and city-to-city transfers across Thailand.

Nationwide — Pattaya, Bangkok, Hua Hin, Rayong, Phuket, Chiang Mai, and all major airports (BKK, DMK, UTP, HKT, CNX).

Booking & Payments

Directly on our website. Choose your route, vehicle, date and time — the system calculates your fare instantly.

We recommend 3–12 hours ahead, especially for airport pickups. Last-minute bookings are accepted based on availability.

Stripe, PayPal, Omise and 2C2P. You receive an automated receipt and confirmation instantly.

Yes — all payments use encrypted, PCI-compliant gateways. We never store your card details.

Airport Transfers

Yes, in real time, so your driver arrives exactly when you do.

We provide 90 minutes of free waiting time after your flight lands.

At the designated arrival area; a WhatsApp/LINE message is sent with exact details.

Vehicles & Capacity

Sedan 1–3 · SUV 1–4 · Van 5–9 · VIP Van 1–6 (luxury). Choose based on passengers and luggage.

Yes — ฿150 per seat. Please request them during booking.

Private Hire & Long-Distance

Yes — flexible hourly and daily private hire for business trips, tours and custom travel.

Yes — extra stops can be added for a small fee depending on distance.

Changes & Cancellations

Yes — up to 12 hours before pickup, subject to availability.

Free cancellation up to 24 hours before pickup; 50% charge within 24 hours; no-show = full charge.

Communication & Support

Via WhatsApp, LINE, Email or Phone. We respond quickly and operate 24/7.

Yes — English-friendly drivers are available on request.